Terms

About These Terms

SELLUP PTE. LTD. is a Singapore-registered company (Company No. 201611063H) with its registered office at 90 Lorong 23 Geylang, #05-03, Agrow Building, S388393.

SellUp operates the platform accessible at https://sellup.com.sg and https://mkt.sellup.com.sg (hereinafter "SellUp"), a marketplace that enables users to sell, trade-in, or purchase pre-owned electronic devices and related services.

SellUp is not a licensed financial institution and does not fall under the regulation of the Monetary Authority of Singapore.

By accessing or using SellUp, users agree to abide by these Terms of Service.

1. Definitions

• "Buyer": A user who purchases a product or service on SellUp.

• "Seller": A verified business or individual who lists devices or services for sale on SellUp.

• "User": Any individual who visits or uses the SellUp platform, including buyers, sellers, and visitors.

• "Device": Any electronic product (e.g., phones, tablets, laptops, wearables) listed on SellUp.

• "Services": Any value-added service offered on SellUp, including device insurance (SellUp Care), repair service, delivery, and device evaluation.

• "Order": A confirmed transaction initiated through the SellUp platform.

• "Platform": The digital infrastructure, including website, backend systems, and APIs, maintained by SellUp Pte. Ltd.

• "Working days": Monday to Friday, excluding Singapore public holidays. Calendar days include weekends and public holidays.

2. Purpose

SellUp provides a secure and convenient marketplace for users to:

• Sell or trade in pre-owned and new electronic devices.

• Purchase inspected and verified used devices from approved sellers.

• Access value-added services such as extended warranty, repair comparisons, and secure delivery.

3. Role of SellUp

Marketplace purchases. The dealer is the seller under your sale agreement. SellUp receives your original order payment, issues your invoice and approves refunds. The dealer supplies the device and handles covered warranty repairs or replacements. SellUp does not hold the dealer’s stock unless stated otherwise.

An agreed top-up for an alternative device is paid directly to the dealer. Keep a record of the agreed device, price and payment. Contact SellUp for help with your original order or a dispute.

Buyback. Your quote is valid for the date and time of your appointment, subject to inspection. The dealer explains any revised offer before you decide. You may decline it without a charge. Once you accept the final offer, the dealer pays you immediately at the appointment by cash or PayNow. SellUp issues the transaction receipt.

Repair. The repair shop carries out the repair, issues the invoice and provides the warranty. No deposit is required. You pay the shop in full when the repair is completed. There is no diagnostic fee if you decide not to proceed. The shop must obtain your approval before additional work increases the agreed price.

4. User Obligations

All users agree to:

• Provide accurate, up-to-date information.

• Use SellUp for lawful purposes.

• Refrain from posting false, misleading, or infringing content.

• Respect the rights of other users and sellers.

Sellers additionally agree to:

• Maintain up-to-date inventory and accurate product descriptions.

• Honour quoted offers and delivery timelines.

• Comply with all applicable laws, including licensing (e.g., secondhand dealer registration, where required).

5. Listing & Offers

Dealers maintain their listings and update their stock. Listings reflect those updates in real time, but a stock error or a fault found before dispatch may still prevent an order from being supplied. Section 6 explains what happens.

Prices may change before an order is placed. We will not charge more for an existing order without your agreement. Reference or launch prices are comparisons, not a promise of the lowest price elsewhere. SellUp may remove inaccurate listings or listings that break the law or platform rules.

6. Orders & Cancellations

Your Marketplace order is confirmed when you complete checkout. You receive an email after payment is received, and the dealer proceeds to dispatch. On dispatch, you receive a tracking ID and expected delivery date.

SellUp or the dealer may cancel before dispatch if stock is unavailable, a device is found faulty or unsafe, the order cannot be delivered, or there is a genuine pricing error. If we or the dealer cancel before delivery, you receive a full refund without deductions. This is separate from a cancellation you request because you change your mind.

If the dealer cannot fulfil your order, the dealer will inform you and SellUp. The dealer may propose an alternative device with an additional payment, which you pay directly to the dealer. The dealer must explain the alternative and the top-up before you agree. You do not have to accept another device, a higher price or store credit.

If you do not accept an alternative, SellUp will arrange cancellation and a full refund. For unavailable stock, SellUp approves the refund within 48 hours of receiving the dealer’s notification, then submits it within three working days of approval. The refund rules below also apply when a faulty device prevents fulfilment.

7. Shipping & Returns

Standard delivery is free. Express delivery costs an additional S$15. Delivery times, excluded locations and redelivery charges are set out in the Shipping Policy below.

Report a faulty, incorrect or significantly misdescribed device within seven calendar days of receipt or collection to use our seven-day return policy. Change of mind is considered separately, case by case. This return window does not end your warranty or other rights under Singapore law.

8. Warranty

Every Marketplace device includes at least a 30-day dealer warranty, starting when you receive the device. A longer warranty advertised in the listing applies. The dealer handles covered repairs or replacements.

The warranty covers faults affecting normal use that were not disclosed before purchase, including:

• Failure to turn on or charge, and faults with the screen, speakers, microphone, camera or buttons.

• Wi-Fi, Bluetooth or mobile-network faults, and face or fingerprint unlocking that was advertised as working.

• Undisclosed account, company-management or network locks that existed before the sale, and major hardware faults that prevent normal use.

The warranty does not cover:

• Physical damage, accidental damage, liquid damage, or misuse after delivery
• Cosmetic issues disclosed in the product listing or visible at the time of purchase
• Normal wear and tear, including scratches, dents, paint loss, and ageing of materials
• Battery degradation due to normal usage. Batteries are consumable components and naturally deteriorate over time.
• Software issues caused by user actions, including failed updates, rooting, jailbreaking, malware, or installation of unsupported software
• Repairs, modifications, or tampering performed by any party not authorised by the seller or SellUp
• Accessories, free gifts, consumables, screen protectors, charging cables, or cases unless otherwise stated

Accessories, free gifts and consumable items are outside the device warranty unless stated otherwise.

Submit Marketplace warranty claims through SellUp’s Support Page or service@sellup.com.sg during the warranty period. The device is returned to the dealer’s store for inspection. There is no inspection fee if no fault is found.

For a separately booked repair, the repair shop provides at least a 30-day warranty covering replaced parts and workmanship, starting when you receive the repaired device. Bring it back to that shop for a warranty claim. Any longer warranty agreed with the shop applies.

9. Resolving Problems

In the event of a dispute between Buyer and Seller:

• Contact SellUp with your order number, the problem and any supporting photos or messages. We will help coordinate with the dealer.

• SellUp may mediate, but final decisions rest with the contractual terms between Buyer and Seller.

• Unresolved disputes may be escalated to the Small Claims Tribunals (Singapore).

10. Intellectual Property

All content on the SellUp platform - including logos, product descriptions, layouts, graphics, and software - is the intellectual property of SellUp or its content providers. Any unauthorized reproduction or use is prohibited.

11. Limitation of Liability

Back up your data. Before handing over a device, save a separate copy of photos, messages, contacts and other files, and check that you can open the backup. Repairs, testing, updates, resets and replacements may erase data. SellUp does not promise to preserve or recover device contents, and backup or recovery is not included unless separately agreed.

Before a Buyback or return, remove personal accounts, account locks, SIM cards and memory cards, and erase personal data after checking your backup. For a repair, ask the shop what access or reset is needed. If a fault prevents backup or account removal, tell SellUp or the repair shop before handover. Do not send account passwords or one-time codes to SellUp.

Data loss. SellUp is not responsible for loss of device data or the cost of recovering it.

Unavailable or faulty devices. If an order cannot be supplied, we provide the cancellation and full-refund process described above. A fault discovered after delivery is handled under the warranty, return policy and applicable law.

Delays and other losses. SellUp is not responsible for lost profits, lost income, business opportunities or losses that could not reasonably have been expected when the order was placed. We are not responsible for damage caused by your misuse, unauthorised changes or failure to follow reasonable device-care instructions.

We are not responsible for delay caused by events outside our reasonable control despite reasonable care; this include delay cause by courier or delay in inspection before shipping.

Maximum claim amount. SellUp’s total liability for claims relating to an order or service is limited to the amount you paid for that order or service.

12. Privacy

Our Privacy Policy covers Marketplace, Buyback and Repair. It explains how customer information is used and shared. We share your name, address, contact number and other information needed for the requested work with the relevant dealer or repair shop.

SellUp does not store full credit card numbers; the payment provider handles them. Dealers record identity details for Buyback checks and do not send NRIC or passport details or copies to SellUp. Marketing subscriptions are optional; newsletter emails include an Unsubscribe link in the footer.

13. Changes To These Terms

SellUp reserves the right to amend these Terms of Service at any time. Continued use of the platform constitutes acceptance of the updated terms.

14. Governing Law

These Terms are governed by the laws of Singapore. Any disputes arising out of or relating to the platform shall fall under the exclusive jurisdiction of the Singapore courts.

For any queries, email us at: service@sellup.com.sg

This policy applies to Marketplace purchases. The dealer inspects returned devices, and SellUp approves refunds. The separate Repair warranty is described in section 8 above.

Return Eligibility

Contact SellUp within seven calendar days of receiving or collecting your device if:

•   The item received is significantly not as described, or

•   The item has a verified functional defect, or

•   The order cannot be fulfilled by the dealer

Return Conditions

To be eligible for a return:

•   The request must be made within seven (7) calendar days from the date of receipt or self-collection

•   The item must be returned in the same condition as received

•   The item must not have any new damage, cracks, or modifications

•   All accessories and items originally provided must be returned

•   The device must be reset and free from all personal accounts (e.g. Apple ID, Google account)

SellUp reserves the right to reject any return that does not meet the above conditions.

Non-Eligible Return Scenarios

Returns will not be accepted if:

•   The seven (7) calendar days return window has passed

•   An incorrect or invalid delivery address was provided

•   The parcel was received by a third party and subsequently lost or mishandled

•   The item has been modified, repaired, or contains unauthorised parts

•   The item shows signs of misuse, tampering, or damage after delivery

•   The device is not reset or remains locked to user accounts

•   A fraudulent, abusive, or unreasonable claim is made

Customer-Initiated Cancellation

If an order is cancelled by the customer after payment has been made, SellUp reserves the right to reject refund.

This includes:

•   Change of mind

•   Incorrect order placed

•   Failed delivery due to customer-related reasons

•   Returns not caused by product defects

Refund Amount

 The final refund amount may differ from the original payment.

 The following charges are non-refundable:

•   Payment processing or gateway fees

•   Delivery or logistics fees

•   Any third-party transaction charges

These fees are imposed by payment providers and are not retained by SellUp.

Refund Calculation:

Final Refund = Original Payment – Non-refundable Fees 

The following platform and handling fee is deducted from the total amount you paid, according to your original payment method:

• PayNow: 1%.

• Credit card: 3%.

• Buy now, pay later: 5%.

• Delivery Fee $15

The final refund amount will be confirmed before processing.

Full Refund (No Deduction)

A full refund (including applicable fees) will be provided if:

•   The order cannot be fulfilled by the dealer

•   An incorrect item was delivered

•   The item has a major undisclosed defect verified upon inspection

In such cases, the customer will receive 100% of the amount paid.

Refund Method & Timeline

•   SellUp approves stock-failure refunds within 48 hours of receiving the dealer’s notification. SellUp submits approved refunds for processing within three working days of approval, using the original payment method.

• Refunds will be processed to the original payment method only

•   Estimated total refund processing time is typically 7 to 14 working days, depending on the bank or payment provider

SellUp is not responsible for delays caused by financial institutions.

Phone & Tablet Return Conditions

New Devices

If the device has been opened only to discover a manufacturer defect (e.g. it won't turn on, touchscreen doesn't work, etc.), please contact us within 7 days of delivery. We'll verify the issue and either offer a replacement or process a refund - as long as the device is returned in original condition with all accessories and packaging.

Not eligible for return if:

• The device has been used for personal setup (e.g. data transfer, app installation, prolonged usage), or

• Shows signs of wear, damage, or tampering beyond basic functionality testing.

Used Devices

Return allowed if:

• The item remains in the same condition as sold and includes all accessories.

Not eligible if:

• The device is damaged, cracked, dented, or has liquid damage.

• Any security lock remains active (e.g., Apple ID, Samsung ID).

• The device has been repaired, replaced, or modified after purchase.

All used devices will be inspected upon return. If they fail to meet the above conditions, the return will be rejected.

Accessory Returns

Accessories (e.g., tempered glass, phone cases) are eligible for return only if they are unused and in their original, unopened packaging. Once the packaging has been opened or the accessory has been used, it is no longer eligible for return.

Exchanges

SellUp does not facilitate exchanges, but you may request an exchange directly with the seller at their physical store within 7 days of purchase. Exchanges are allowed for items of equal or higher value (with a top-up). No cash refunds will be provided.

Delivery within Singapore

Standard delivery is free. Express delivery costs an additional S$15. We do not deliver internationally, to public places, restricted areas or locations that are not accessible to the public.

Delivery times and tracking

• Standard delivery: expected within four to six working days after successful payment.

• Express delivery: expected by the next day after successful payment, including weekends and Singapore public holidays.

The dealer proceeds to dispatch after payment is received. On dispatch, you receive a tracking ID and expected delivery date. These are expected delivery windows, not a promise of an exact arrival time.

Delays & Peak Periods

Delays may occur during busy periods or because of events outside reasonable control. SellUp will contact you if there is a significant delay. If the dealer cannot supply the device because of unavailable stock or a fault, the cancellation, alternative-device and refund rules in section 6 apply. Contact SellUp if your parcel is missing or has not arrived.

Your delivery address

Check your address and contact details before paying. If you notice an error, contact SellUp promptly; a change may not be possible once delivery is underway. If delivery fails because you gave an incorrect address, you must pay S$15 for redelivery. This charge does not apply merely because a dealer or courier caused a delivery problem. SellUp is not responsible for delivery issues due to incorrect or incomplete address information.

Tracking says delivered but the parcel is missing

If your tracking shows "delivered" but you did not receive the package, please report the issue to us within 14 calendar days of the delivery date.

We'll work with our logistics and dealer partners to investigate. Claims made after 14 days will not be eligible for refunds or re-delivery.

Failed Delivery Attempts

If you are unavailable or the address cannot be reached, the parcel may be returned to the dealer. Contact SellUp to arrange the next step. The S$15 redelivery charge applies to an incorrect address you supplied; we will explain any other proposed charge before you agree to another delivery.

Multiple Orders from Different Sellers

Orders fulfilled by different dealers may arrive in separate packages. Each item will have its own tracking number if applicable.